Refund and Cancellation Policy

Payment and Refund Philosophy:

At First Impressions Training Solutions Pvt.Ltd , we are dedicated to providing top-quality e-learning experiences to our users. Our courses and content are designed to deliver valuable knowledge and skills. We encourage all users to carefully consider their choices before making a purchase, as we prioritize offering valuable learning opportunities.

Refund Eligibility:

While our primary focus is on delivering exceptional content and services, we understand that certain circumstances may warrant a refund. Refunds will be considered under the following conditions:

  • Technical Issues: If you encounter technical issues that prevent you from accessing or benefiting from our content, we will assess your situation and work to resolve the problem. If we are unable to resolve the issue to your satisfaction, a refund may be granted.

  • Non-Delivery of Promised Content: In cases where the content you have purchased is significantly different from what was advertised or promised, you may be eligible for a refund.

How to Request a Refund:

To initiate a refund request, please contact our customer support team at [[email protected] or contact at +91 99490 98723]. When submitting a refund request, please provide the following details:
1. Your order information.
2. The specific reason for your refund request.
3. Any relevant details or documentation to support your request.

Refund Review Process:

All refund requests will be carefully reviewed by our team. We aim to understand the nature of the issue and determine if it falls within the criteria for a refund. Our goal is to ensure that our users receive the value they expect from our services.

Refund Decisions:

Refund decisions will be made based on the specific circumstances of each case. Our team will communicate the outcome of your refund request to you in a timely manner.

No Refunds in Certain Cases:

Please note that refunds will not be provided in the following situations:
1. If a significant portion of the course content has been accessed or completed.
2. If we believe that a user is abusing our refund policy.
3. If the refund request is made after a specified period 3 days from the date of purchase.

Refund Processing Time:

Refund requests will be processed within 5 business days from the date of approval. The refunded amount will be credited to the customer's bank account within 3-5 business days thereafter.